Industry
Retail
Type
Data Governance
Technology
Open AI, Azure cognitive services
What did they need?
They required a tool capable of categorizing open comments from satisfaction tracking to quantify the issues customers experience. The goal was to classify recommendations into a predefined list of categories to later analyze the results by sector and area.
How did we support and what was achieved?
- We implemented an AI model using OpenAI's natural language processing techniques to categorize customer recommendations based on a predefined list of categories.
- For the end user, a Power BI dashboard was developed to analyze the results provided by the model, combined with company data.
- We ensured access to reliable information for all stakeholders.
- Delivered a fully automated tool to analyze customer comments without the need for continuous model calibration.
- Enabled data-driven decision-making and strategy development by classifying comments based on relevant indicators such as region, customer type, and time periods.